Return Policy

Return Policy for Glowie Lights

At Glowie Lights, we strive to ensure customer satisfaction with every purchase. Below is our Return Policy to help you understand how returns, cancellations, and replacements are handled.

1. General Return Policy

• No Returns After Delivery: We do not accept returns once the product has been delivered to the customer.
• Cancellations Allowed Before Shipment: Orders can only be canceled before the product is shipped. Contact us immediately if you wish to cancel your order.

2. Defective or Damaged Products

• Replacement Guarantee: If you receive a damaged or defective product, we will replace it with a new item at no additional cost.
• Conditions for Replacement:
  • The defect or damage must be reported within 48 hours of receiving the product.
  • Proof of damage, such as photos or videos, may be requested.
  • The product must be unused and in its original packaging.

3. Cancellation Policy

• Cancellation Window: Orders can be canceled up until the moment they are shipped.
• How to Cancel: To cancel an order, contact our customer service team with your order number.
• Refund for Canceled Orders: If an order is canceled before shipment, a full refund will be issued through PayPal within 5-7 business days.

4. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

• Items that have been used, altered, or damaged by the customer.
• Products delivered as described without defects.

5. Steps to Request a Replacement or Cancellation

1. Contact us via phone or email with your order number and issue details.
2. Provide any required proof (e.g., photos for damaged products).
3. Our team will assess your request and guide you through the next steps.

6. Contact Information

For assistance with returns, replacements, or cancellations, reach out to us:

• Phone: (855) 713-3396
• Email: GlowieLights.N@gmail.com

Thank you for shopping with Glowie Lights! We appreciate your understanding and cooperation with our Return Policy.